After you have signed up to the Wide Alley Coffee Club you will be set up with an account where you will be able to update or change:

• Your roast style (filter or espresso roast)
• How we send your beans (whole, or ground for a specific brew method)
• Volume (250g / 500g / 750g / 1kg)
• Your address

You will also be able to:

• Suspend your subscription at any time.
• Change Payment
• Cancel your subscription at any time.

Due to the nature of how our gift subscriptions work you will need to get in touch with our Customer Service team to make any changes to your subscription.

Please email us or call us and we will help you out!

Changes to your address need to be completed in your Coffee Club subscription. Simply login to your account, click MY ACCOUNT, click Addresses. From there you can update your shipping address.

Simply log in to your account and click Subscriptions. Select the subscription you want to cancel and on the next page click on the CANCEL button which is located at the actions section of the page. 

Not at the moment. We only deliver Coffee Club packages to addresses in Australia right now. You can order coffee beans from our website and have them sent overseas, though! 

If you’re super keen, please reach out to us and we will put you on the waiting list and let you know as soon as we launch our subscription service outside of Australia. 

Yes! Simply select how you want your coffee delivered (whole beans or ground) when you purchase your subscription. 

If you’re unable to log in and you’re getting an ‘invalid email address’ message, it might mean one of the following:  

1. Your account has not been accessed on our new website before. If this is the case, please get in touch! 
2. It’s possible you accidentally made a spelling error when you signed up. If you wouldn’t mind emailing us with your full name, address and telephone number, we can take a look at your account and make sure everything is entered correctly. 
3. You may need to empty your browser cache. This can be done through your browser settings.  

Definitely! To do this, you’ll need to sign up for two separate subscriptions, and select filter roast for one and espresso for the other. We will consolidate them and ship them together if they aregoing to the same address.